19 articles
How do I add a Debit card?
How do I update my card details?
Can I use someone else's card to deposit?
Which currencies can I deposit in?
Can I change my account currency?
What will Heart Bingo show as on my bank statement?
Why has my deposit been declined but my bank account still charged?
Why is my card being declined?
Failed Payment
I made a successful deposit but my balance is zero, why?
Withdrawing Funds
How did I get a negative balance?
Why doesn't my card number match the one shown on my transaction history?
The payment method I have withdrawn funds to has expired, what can I do?
What is a CSC number?
Why have I not received my withdrawn winnings?
Can I cancel a withdrawal?
Why is my withdrawal being held?
I have a withdrawal pending for over 30 minutes, why?