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If your funds have not appeared on your statement as per suggested timescales, please contact us with the following information, so we can initiate an investigation:

Any relevant account history or statements for your payment method showing that the payment has not been credited

- Time and Date of the Transaction
- Amount &amp; currency
- Payment Method/ Card Issuer
- Transaction Reference Number
- Any relevant account history or statements for your payment method showing that the payment has not been credited

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