Failed deposits can occur for several reasons and vary depending on which deposit method is used.

The most common error message for a failed debit card deposit is “Declined by Payment Provider”, if a deposit is rejected for this reason, you will need to contact your provider for more information.

If you receive an error message that states, “You have exceeded your deposit limits for today” this will be due to the amount that you have set as a daily, weekly or monthly deposit limit having been reached. You may need to reduce the amount that you wish to deposit to keep within the limits that you have set.

At times, a withdrawal may also be rejected, commonly this will occur during the first 72 hours of the account being registered.

For more information on failed payments you can contact us anytime, via Live Chat on the website, email at [email protected] or you can now request a call back (In English Only) on the Contact Us page.

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