B

Balance

The amount of available funds you have in your Heart Bingo account.

Bonus Funds

Bonus funds are bonus money used to place bets instead of using your real cash balance. You can see how much bonus funds is available to you by either hovering your cursor over your real cash balance or by checking the Active section of your Offers page.

D

Deposit

When logged in to your account, the 'deposit' button should replace what was previously the 'login' button. This page will allow you to deposit funds into your account.

Deposit Limits

You will be prompted to set a deposit limit on your account prior to depositing. The deposit limit facility allows you to limit the amount of money that you are able to deposit in to your account either daily (00h to the subsequent 00h UK Time), weekly (Monday 00h to the subsequent Monday 00h UK Time) or monthly (1st of the month 00h to subsequent 1st of the following month 00h UK Time). These amounts maybe reduced at any time, a reduction of your limits will be implemented immediately. An increase in your deposit limits will be implemented 24 hours after the request is made. You are required to confirm any deposit limit once the 24 hours has passed and prior to the increased limit being implemented. You are able to set your deposit limits either when registering your account on the registration page or if you are an existing customer by going to "My Account" "Settings and limits". This will also show you the remaining amount available to deposit and any pending increases you have requested. Customers can have accounts across more than one brand on the same software, in the event that a customer requires a limit to carry across more than one brand, limits must be placed on every account individually to achieve the required total deposit limit. Please note: Deposit limits are set to the individual account number and not your payment method. In the event of a customer creating a duplicate account and not setting up deposit limits the customer shall be liable for any deposits on the account.

M

My Account

When logged in, you can click 'My Account' to view many details relating to your account. This includes your bonus funds balance, mini statements, transaction history, Safer Gambling Portal and personal details such as email address, username, address, etc.

P

Password

A sequence of letters and numbers that allows you to log in to your account and prevents others from accessing it. Keep your password a secret; should it be so secure that you forget it yourself, then please click 'Forgotten Password'.

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