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Approval can take up to 24 hours due to compliance and security processing checks.

For more information regarding a pending payment feel free to contact us to look into this for you.

I have a withdrawal pending for over 30 minutes, why?

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This website is operated by BV Gaming Limited (trading as “Heart Bingo”), a company registered in Gibraltar (company registration number 42734).

BV Gaming Limited’s registered office is located at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and its trading office is located at Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA.

BV Gaming Limited is licenced and regulated as an online gaming operator in: 1. Great Britain by the Gambling Commission of Great Britain under account number <a href="https://www.gamblingcommission.gov.uk/public-register/business/detail/39576" target="_blank" rel="nofollow noopener noreferrer">39576</a>

2. Ireland, by the Revenue Commissioners under licence number 1010233; and 3. For users located in any other jurisdictions, in Gibraltar, licenced by the Government of Gibraltar under licence numbers 001 and 014 and regulated by the Gibraltar Gambling Commissioner.

We may also require documents from you for your account verification before you can withdraw funds, <a href="https://helpcentre.heartbingo.co.uk/en/articles/197721-documents-we-may-require" target="_blank" rel="nofollow noopener noreferrer">click here for more details</a>

<a href="https://www.gamcare.org.uk/get-support/talk-to-us-now/" target="_blank" rel="nofollow noopener noreferrer">The National Gambling Helpline number (0808 8020 133)</a>

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