1. Get to know your account
Go to My Account to manage your personal details, payment methods, deposit limits and account settings.
Please keep your information complete and up to date. This helps us protect your account and complete any necessary security or verification checks.
2. Claim your Welcome Offer
You may have already selected a Welcome Offer when you joined. If so, simply follow the qualifying steps shown in the offer Terms and Conditions.
If you haven’t opted in to a promotion yet, check the Offers page. You may have a Welcome Offer available to you. Eligibility and available offers may vary, so always read the Terms and Conditions before opting in.
Remember, you need to opt in before depositing and wagering for the reward to be credited automatically.
Haven’t received your Welcome Offer?
If your Welcome Offer hasn’t appeared after completing the qualifying steps, check the most common reasons and how to resolve them.
3. Verify your account
We may ask you to verify your identity or provide supporting documents. This helps us protect your account and meet our regulatory obligations.
Review the documents we accept, learn what to expect during the verification process, and find out how to upload your verification documents.
4. Set a deposit limit and make a deposit
Before making your first deposit, you may be asked to set a deposit limit.
Deposit limits help you stay in control of how much you can deposit over a daily, weekly or monthly period. You can review your limit at any time from My Account.
Learn more about how deposit limits work.
Once you’re opted in you are ready to deposit:
Go to My Account.
Select Deposit.
Choose an available payment method.
Enter the amount and follow the on-screen instructions.
To compare the available payment methods, limits and processing times, visit our deposit methods guide.
Please use a payment method registered in your own name. If a deposit fails, make a note of any error message or code before contacting Customer Support.
5. Start playing
Ready to play, Heartie? Use the main navigation to choose from:
Please read the Terms and Conditions to find out how much you need to wager and which games qualify for the Welcome Offer.
Bingo: Browse the available rooms and check the game type, ticket price and prizes.
Slots: Explore the available games using Search, Favourites or Categories.
Live Casino: Discover live games and check the game information and rules before playing.
Slingo: Find games that combine elements of slots and bingo.
Understanding RTP and game fairness
Want to understand how game work and why results can vary?
Learn more about Return to Player (RTP) and game fairness.
6. Find and use your rewards
When you qualify for an offer, your reward may be added automatically or become available after you complete an additional step.
Always check the offer Terms and Conditions, including:
Where the reward will appear.
Which games it can be used on.
Whether wagering requirements apply.
When the reward expires.
Any maximum stake or withdrawal conditions.
If your reward has not appeared, check that you have completed every qualifying step and that the offer is still within its valid period.
7. Withdraw your funds
To request a withdrawal:
Go to My Account.
Select Withdraw.
Choose an available payment method.
Choose an available payment method (the same method you used to make your deposit).
Withdrawal methods and processing times may vary.
We may also ask you to complete verification or additional security checks before releasing a withdrawal. Our internal checks may sometimes mean that your withdrawal takes up to 24 hours to process. If it is not processed immediately, please wait up to 24 hours before contacting us.
For more information about the available methods and expected processing times, visit our withdrawal guide.
8. Stay in control
Heart Bingo provides tools to help you manage your play, including deposit limits, time-outs and self-exclusion.
You can review these options and find further advice in our Safer Gambling section.
Using the app? Go to My Account → Safer Gambling Portal.
For alternative ways to access the portal and use its tools, see our finding and activating the available tools.
Need more help?
Our Help Centre contains information about your account, payments, verification, promotions, Bingo, Casino, Safer Gambling and much more!
Why not take a look? You may find answers to your questions and useful information to help you get the most from your account.
If you can’t find the answer you’re looking for, please contact our Customer Support team.