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Navigating the Safer Gambling portal

Take control of your gaming experience.

This article is designed to help you navigate our Safer Gambling portal and understand the tools available to support responsible play.

You’ll find clear guidance on:

  • where to locate safer gambling features and

  • how to use them.

Important: All safer gambling tools you enable will automatically apply across all the accounts you hold with our BV Group brands.

Where to find our Safer Gambling portal

Click the version that’s most suitable for you.

Steps on desktop version

  1. Log in to your account.

  2. On the left‑hand side, you’ll see a navigation panel. Select Safer gambling portal.

  3. A navigation panel will open showing all available safer gambling tools and features.

Steps on iOS and Android app version

  1. Log in to your account.

  2. At the bottom of the screen, tap Menu.

  3. Select Safer gambling portal.

  4. A navigation panel will open showing all available safer gambling tools and features.

Note: You can also find the Safer Gambling portal by clicking on My Account → Safer Gambling. (This applies to both desktop and app versions).

How to activate some of our Safer Gambling tools

In this section, you will learn how to navigate our Safer Gambling portal to apply the following tools:

  • Deposit Limit and Net Deposit Limit

  • Gaming Time Reminders

  • Time out

  • Self exclusion

  • Loss limit

  • Cancel withdrawal (hide option)

If you would like to understand how a tool works in detail, click the arrow next to How does it work? within that tool to expand the information.

Your Limits: Deposit Limit and Net Deposit Limit

  1. Go to the Safer Gambling Portal.

  2. Select Your Limits.

  3. Under Deposit Limit or Net Deposit Limit, select your preferred period:

    • Daily

    • Weekly

    • Monthly

    • No Limit

  4. If you select Daily, Weekly or Monthly, select the Amount dropdown and choose your preferred amount.

  5. Repeat these steps for the other limit if you want to set both.

  6. Select Save.

  7. A notification will appear to confirm that your settings have been updated.

  8. Close the notification. The Your Limits screen will display your active settings. If you have set an amount, you will also see how much of your limit remains.

Important

You can set a Deposit Limit, a Net Deposit Limit, or both. If you set both, the lowest limit will prevail.

Any limit you set will apply across all accounts that you may have with us on all brands we operate.

Tip: If you want to check the progress of your deposit limit, go to My Account → My Activity, where you can view all your deposit activity.

Note: You can lower your deposit limits at any time, and changes take effect immediately.

However, if you request an increase, this will take 24 hours to be applied.

Gaming time reminders

  1. Go to the Safer Gambling Portal.

  2. Click on Current time alerts.

  3. Your current time alerts will be displayed as Set to (for example: 30 minutes).

  4. Drag the slider to set your desired timeframe (for example: 1 hour).

  5. To confirm, click on Set Alerts to 1 hour.

  6. A notification will appear to confirm that your settings have been successfully updated.

  7. Once you close the notification, you will be able to see your new time alert.

Important: Alerts can be set to the following intervals:

  • 10 seconds

  • 30 seconds

  • 1 minute

  • 10 minutes

  • 30 minutes

  • 1 hour

Time out

  1. Go to the Safer Gambling Portal.

  2. Click on Time out.

  3. Your current time alerts will be displayed as Active or Inactive.

  4. Drag the slider to set your desired timeframe (for example: 24h).

  5. To confirm, click on Set Time Out for 24 Hours.

  6. A notification will appear to ensure that you want to activate the time-out.

  7. Once confirmed, a pop-up will appear letting you know the time-out has been successfully activated.

  8. Finally, your account will display the status Time-Out Active, and you’ll be able to check which features remain available during this period.

Important: After activation, your account will stay inaccessible until your chosen time frame is complete.

Note: The time-out interval can be set to the following options:

  • 24 hours

  • 48 hours

  • 72 hours

  • 7 days

  • 14 days

  • 4 weeks

  • 6 weeks

Note: While the timeout is active, a banner will display the remaining time until it ends.

Self-Exclusion

  1. Go to the Safer Gambling Portal.

  2. Click on Self-Exclusion.

  3. Drag the slider to set your desired timeframe (for example: 6 months).

  4. To confirm, click on Set Self-Exclude for 6 months.

  5. A notification will appear to ensure that you want to activate the Self-Exclusion.

  6. Once confirmed, a pop-up will appear letting you know the Self-Exclusion has been successfully activated.

Important: The Self-Exclusion can be set to the following options:

  • 6 months

  • 1 year

  • 2 years

  • 5 years

Note: After activation, your account will stay inaccessible until your chosen time frame is complete.

Additional tools on the Safer Gambling Portal

Click on the tool to access it directly.

Tool

Description

Problem checklist

A self‑assessment tool designed to help you reflect on your gambling behaviour and identify potential risks.

Affordability measures

You can enter your salary and occupation here to complete the affordability check.

Activity review reminder

Allows you to set periodic reminders (3 months or 6 months by default) to support regular reviews of your gambling activity.

Gambling support

Provides access to support services, resources, and guidance if you need help with your gambling.

Preventing underage gambling

Measures in place to ensure gambling is restricted to individuals who meet the legal age requirements.

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