Help

Everything you need to know to play, buy tickets, and navigate the Bingo experience.

Bingo Rooms guide

What are casino bonus funds and how do they work?

Understand where your bonus funds can be used.

What can my casino bonus funds be used on?

Checking your opt‑in status and how to opt in.

How do I know I’ve opted-in a promotion?

Learn the most common reasons why a promotion may not have been awarded.

Why haven’t I received my welcome offer or bonus?

Find out how to opt in to your Welcome Offer during registration or after creating your account.

How to claim the Welcome Offer

Information about promotions and goodwill gestures.

Goodwill gesture policy

Learn how to view and use your Golden Chips on eligible Live Casino games.

What are Golden Chips and how do I use them?

Promotions and Rewards

Social Media Competition Terms & Conditions - Instagram

World Social Media Day Giveaway - (Twitter)

World Social Media Day Giveaway - (Facebook)

Heart Bingo Promotions

#WinnerWednesday - (Twitter)

#WinnerWednesday - (Facebook)

 Social Media Giveaways

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This website is operated by BV Gaming Limited (trading as “Heart Bingo”), a company registered in Gibraltar (company registration number 42734).

BV Gaming Limited’s registered office is located at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and its trading office is located at Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA.

BV Gaming Limited is licenced and regulated as an online gaming operator in: 1. Great Britain by the Gambling Commission of Great Britain under account number <a href="https://www.gamblingcommission.gov.uk/public-register/business/detail/39576" rel="nofollow noopener noreferrer" target="_blank">39576</a>

2. Ireland, by the Revenue Commissioners under licence number 1010233; and 3. For users located in any other jurisdictions, in Gibraltar, licenced by the Government of Gibraltar under licence numbers 001 and 014 and regulated by the Gibraltar Gambling Commissioner.

We may also require documents from you for your account verification before you can withdraw funds, <a href="https://helpcentre.heartbingo.co.uk/en/articles/532674-account-verification-documents-and-timelines" rel="nofollow noopener noreferrer" target="_blank">click here for more details</a>

<a href="https://www.gamcare.org.uk/get-support/talk-to-us-now/" rel="nofollow noopener noreferrer" target="_blank">The National Gambling Helpline number (0808 8020 133)</a>

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