There are various levels of service interruptions that can have implications on the customer experience. This document covers what happens in the instance of a total interruption and also when individual suppliers have a service interruption.

Full service interruption e.g. Internet Outage

RNG Games:

In the event of a service interruption whilst a customer is playing a R.N.G. game, the game would be suspended until the interruption was over. The database would remember the stage at which the game was at and either:
-Resume for the customer at the same point when service is restored.
OR
-The final game state will be displayed on return to the game and the balance will be updated with the amount won or lost.
Any features in progress that require interaction or selection can be continued. In the event of the gaming hardware/software malfunctioning, all affected game bets are rendered void and all affected bets are refunded.

Roulette:

If a player is disconnected from a live casino game in the middle of play, then the game will continue and all confirmed bets will stand. If a player disconnects before the bet is confirmed the bet will not be accepted and no funds will leave the players account..

Blackjack:

If a player is disconnected from a live casino game in the middle of play, then the game will continue and all confirmed bets will stand. If the player is unable to connect before the end of the hand then the decision will be considered as a ‘Stand’ and the game will continue. If a player disconnects before the bet is confirmed the bet will not be accepted and no funds will leave the players account..

Baccarat:

If a player is disconnected from a live casino game in the middle of play, then the game will continue and all confirmed bets will stand. If a player disconnects before the bet is confirmed the bet will not be accepted and no funds will leave the players account.