Disconnection Policy by Providers and Game Types

Heart Bingo cannot be held liable for any loss of stake or potential winnings due to slow internet speeds or disconnections on the players’ side. However, in case of time outs or loss of connection, the following procedures are in place to protect the player

Evolution

Roulette: if you are disconnected from a game round, any placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window.

Instant Roulette: if connection is lost after a bet is placed but before the PLAY NOW button is clicked/tapped, the game will be resumed after successful reconnection. If disconnection occurs after a bet is placed and the PLAY NOW button is clicked/tapped, your bets will be accepted. After reconnecting you will be able to see the game outcome in the history window.

Blackjack: if you are disconnected from a game round, any placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window.

Craps: if you are disconnected from a game round, any placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window.

Lightning Blackjack: if you are disconnected from a game round while betting time remains, any placed bets will be void and the bets returned to you. If you are disconnected after betting is closed, placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window.

Infinite Blackjack: if you are disconnected from a game round while betting time remains, any placed bets will be void and the bets returned to you. If you are disconnected after betting is closed, placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window.

Power Blackjack: if you are disconnected from a game round while betting time remains, any placed bets will be void and the bets returned to you. If you are disconnected after betting is closed, placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window

Infinite Free Bet Blackjack: if you are disconnected from a game round while betting time remains, any placed bets will be void and the bets returned to you. If you are disconnected after betting is closed, placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window

Poker: if you are disconnected from a game round while betting time remains, any placed bets will be void and the bets returned to you. If you are disconnected after betting is closed, placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window

Game Shows: if you are disconnected from a game round, any placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window.

Cash or Crash: if you are disconnected from a game round, any bet placed remain valid and is settled in your absence, Also, if you are disconnected for an entire Decision Phase, you will be cashed out at the next green ball decision prompt. Shorter disconnections during a Decision Phase may mean your last selection is not registered. Upon reconnecting, you can view the game result in the History window.

Baccarat & Sic Bo: if you are disconnected from a game round, any placed bets remain valid and are settled in your absence. Upon reconnecting, you can view bet outcomes in the History window.

Pragmatic Live

If a disconnection occurs before the ‘BETS CLOSED’ message appears on the screen and your bets were not yet accepted by the server, your bets will not be deducted from your balance, and you will not participate in the game round. Once reconnected, please verify your balance and inform your Casino Operator immediately if there are any issues. If disconnection occurs after the ‘BETS CLOSED’ message appears on the screen and your bets were accepted buy the server, the game will proceed as normal, and any winnings will be processed according to the game result regardless of the disconnection.
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Playtech Live

Roulette: if you are disconnected from the game due to a connection problem, your bets are recorded and paid out according to the results of the round. You can view the results of the round in the game history.

Blackjack: if you are disconnected from the internet in the middle of a game while playing for Real Money, please re-establish your Internet connection and log back into the Casino. You will be automatically directed to the non-live version of the game you were playing so you can finish the game round. Please note that only the cards that were on the table at the moment of disconnection are carried over to such a game round. In some cases, the video stream may allow you to see additional dealer cards drawn or revealed after your disconnection. These cards are not carried over to the non-live game round. Note that side bets are resolved based on the Live game, and not the non-live version of the game. If you did not have any unresolved actions, the game is resolved offline according to the live version of the game, and you can view the results of the round in the game history.

Game Shows: if you are disconnected from the game due to a connection problem, your bets are recorded and paid out according to the results of the round. You can view the results of the round in the game history.

Age Of The Gods Bonus Roulette: if you are disconnected from the game due to a connection problem, your bets are recorded and paid out according to the results of the round. You can view the results of the round in the game history. If you are disconnected during the AoG Bonus game, the game is resolved automatically, and you can see the results in game history.

Adventures Beyond Wonderland: if you are disconnected from the game due to a connection problem, your bets are recorded and paid out according to the results of the round. You can view the results of the round in the game history. If you are disconnected from the game with Card Soldiers’ Mystery Bet Multiplier mini game or the Magic Dice mini game, a random suit or dice is chosen for you, and you can see the results in the game history.

Baccarat: if you are disconnected from the game due to a connection problem, your bets are recorded and paid out according to the results of the round. You can view the results of the round in the game history.

Poker: if you are disconnected from the game due to a connection problem, your bets are recorded and paid out according to the results of the round. You can view the results of the round in the game history. If you are disconnected during the betting round, all your bet slips are regarded as not confirmed and you do not participate in the game round.

Teen Patti Live: if you are disconnected from the internet in the middle of a game while playing for Real Money, please re-establish your Internet connection and log back into the Casino. You will be automatically directed to the non-live version of the game you were playing so you can finish the game round. Please note that only the cards that were on the table at the moment of disconnection are carried over to such a game round. In some cases, the video stream may allow you to see additional dealer cards drawn or revealed after your disconnection. These cards are not carried over to the non-live game round. Note that side bets are resolved based on the Live game, and not the non-live version of the game. If you did not have any unresolved actions, the game is resolved offline according to the live version of the game, and you can view the results of the round in the game history.

Buffalo Blitz Live: if you are disconnected from the game, the Autoplay stops. Your active bet is not returned to the balance, the spin is resolved, and you can find game info in History. Bets previously configured for the Autoplay are not deducted from your Balance because all conditions are removed. When you reconnect, you need to make a new buy-in and set the conditions again. If you are disconnected during a Free Spin, the spin is resolved, and you can find game info in History. If you are disconnected during the Free Games bonus round, you van re-join the tables only after the Free Games have ended. All bonus rounds wins are added top your balance and you can find game info in History.

Everybody’s Jackpot Live: if you are disconnected from the game, the Autoplay stops. Your active bet is not returned to the balance, the spin is resolved, and you can find game info in History. Bets previously configured for the Autoplay are not deducted from your Balance because all conditions are removed. When you reconnect, you need to make a new buy-in and set the conditions again. If you are disconnected during the Free Games, Walter’s Bubble Bar, Pick me Plaza and the Block mini games, you can re-join the table only after the mini game has ended. All bonus round wins are added to your Balance and you can find game info in History. If you get disconnected right after the jackpot was triggered and you were eligible for the jackpot, all the wins will be automatically added to your Balance, and you can find game info in history.
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On Air Entertainment

Roulette: in case of disconnection from the game server, a reconnecting message will be displayed on the screen. If the disconnection occurs after bets were accepted, then all bets remain valid. On player’s return, if the game round is completed, game round outcome will be displayed in Game History.

Blackjack: in case of disconnection from the game server, a reconnecting message will be displayed on the screen. If the disconnection occurs after bets were accepted, then all bets remain valid. On player’s return, if the game round is completed, game round outcome will be displayed in Game History. Your hand is resolved according to the best strategy using only Hit and Stand auto-decisions.

Card Match Up: in case of disconnection from the game server, a reconnecting message will be displayed on the screen. If the disconnection occurs after bets were accepted, then all bets remain valid. On player’s return, if the game round is completed, game round outcome will be displayed in Game History.

Authentic Gaming

If there is any error in the game, gambling system or game procedure, the game round will be cancelled, and initial bets will be refunded to all players.

Ezugi

In the event that a disconnection occurs before bets are placed, i.e. before the ‘No More Bets’ message on the screen, the bet will not be deducted from the balance and the player will not participate in the game round. Once reconnected, please verify your balance and inform Customer Service immediately if there are any issues.
In the event that a disconnection occurs after a game round begins, i.e. after the ‘No More Bets’ message on the screen, we do not guarantee that your bet was placed. Please verify with Customer Service to assure the balance is correct. If the bet was placed, the game will proceed as normal, and the winnings will be processed according to the game result regardless of the disconnection. Please note the following exceptions: If playing on multiple seats games, there is a possibility that only some bets process while others don’t. A disconnection message might not be displayed to the player, and all decisions will proceed as the default decision. In the event that a client disconnection occurred while playing the game, regardless of the status of the game, please make sure to review your balance after reconnection and contact your operator if there is a problem.
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​Stakelogic Live
If you get disconnected from a game round after you have placed a bet, all bets placed will remain valid and are settled in your absence. When you reconnect, you will be able to view the bet outcome by clicking/tapping the history button.

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