Common login issues
Check your login details
Entering the wrong username (account number) or password is the most common login issue.
Make sure you use the exact details you registered with, especially if you have multiple betting accounts.
Reset your password
If you cannot remember your password, select Forgotten password on the login page and follow the steps to create a new one.
Reset email not received
If the reset email does not arrive:
Check your Junk or Spam folder.
Ensure you entered the correct username or email.
Make sure the Caps Lock key is not enabled.
Try requesting the reset again.
If the problem persists, contact our Customer Support Team.
Account locked or suspended
After several failed attempts, your account may lock temporarily. If this happens, reach out through the Contact us section.
Password management
Change your password (logged in)
Go to My Account → Security.
Select Change password.
Enter your current and new passwords.
Click Change Password to confirm.
Once updated, a confirmation message will appear.
Account identification
How to find your account number
Go to My Account → My personal details.
How to check if you already have an account
If you think you might have registered before, email with:
Full name
Date of birth
Postcode
Registered email address
Username or account number (if known)
Answer to your security question (if set)
Passkeys and secure login
What passkeys are
Passkeys allow you to log in without needing a traditional password. They rely on public‑key cryptography:
A public key is stored with Heart Bingo.
A private key stays securely on your device and never leaves it.
This protects you from phishing, credential theft, and password reuse risks.
How passkeys work
The service sends an authentication request.
You confirm using Face ID, fingerprint, or PIN.
Your device signs the request with your private key.
Heart Bingo verifies it with your public key.
Why passkeys improve security
Phishing‑resistant
No passwords stored or shared
Faster login
Works across devices via secure cloud sync
How to enable passkeys
Go to My Account → Security.
Select Passkeys.
Click Enable.
Enter the new passkey and confirm.
You’ll then see the passkey listed as created.
Account security
Security features in place
Your account is protected using encrypted data transfers, secure servers, and stringent internal safeguards.
Global account
Use your global iD to login:
Click the Global Player button.
A window will open with several options:
Create an account,
Sign in, or
Continue with your Apple, Facebook, or X account.
Best security practices
Log out after using shared devices.
Keep your password private.
Check Active sessions regularly and close any you do not recognise.
To check your active sessions:
go to Go to My Account → Security.
Select Active Sessions.
